FAQ: Using HCIN Learn

HCIN Learn does not email certificates. If you have earned a certificate, you will have the opportunity to download it at the conclusion of your course.

• If you have never seen your certificate:  Check the course Start Page (this is the landing page, when you click on the course title) to make sure you have completed all activities. Completed activities are shown with a check mark in a box to the right of the activity name. For most courses, successful completion of the Post-Test unlocks the link to the Certificate page.
• If you had your certificate, but cannot find it: Log in to the site with your Username and Password. You should see the “Download Certificates” box on this page, as well as on the home page. This box lists certificates you have earned since January 2018. Certificates earned before that time cannot be retrieved.
• If you need a certificate that is not listed: If you believe you have earned a certificate since 2018, and you don’t see it listed in the “Download Certificates” box, check to make sure you are logged into the correct account. Many problems emerge from users having more than one user account.